Dispatch
Review routes, manage assignments and respond to exceptions from an operations workspace.
CASE STUDY / TRANSPORTATION & FLEET OPERATIONS
The work behind every trip.
Connected.
A transportation platform connecting route planning, live dispatch, fleet operations, partner access and native driver apps.
THE PROBLEM
The work people need to get done.
A trip passes through dispatch, drivers, fleet partners and finance. Each role needs current information and a clear next action. When the handoffs are disconnected, the team has to reconstruct what happened before it can decide what to do next.
THE BUILD
The connected system.
Starling Global designed and built a shared platform with role-specific web workspaces and native mobile apps. The work connects planning and assignment to driver progress, operational review and financial records.
Drivers
Receive trip offers and update progress through the native iOS and Android apps.
Fleet & partners
See the vehicles, readiness information and work relevant to their operation.
Finance & management
Review trip records and the information needed for reconciliation.
WHAT PEOPLE CAN DO NOW
A clearer path through the work.
The product brings the trip lifecycle into connected workspaces. Dispatchers can act on route information, drivers can update progress and managers can review the operational record.
ABOUT THE EVIDENCE
The previews demonstrate product capabilities. Their trip counts, revenue and activity are demonstration data. Customer time savings and financial outcomes have not been published.
RELATED CAPABILITIES
The services behind the product.
A SMALL FIRST STEP
Have a similar operational problem?
Bring one repetitive task. We’ll look at the bottleneck and agree a practical next step.
Share a few details. We’ll arrange a time by email.